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● What answer shows empathy - e

○ Jim gave Tim a ride to practice since they live down the street from each


○ Nicole wouldn't pass the ball to her teammates in practice

○ Kim didn’t feel like helping Kate with her breaststroke

○ I like running


● What does “H” stand for in the HEARD Protocol - h

○ Happy

○ Help

○ Hear

○ Homework


● What does “E” stand for in HEARD? - e

○ Energetic

○ Excited

○ Elephant

○ Empathize


● What does the “A” stand for in HEARD - a

○ Angry

○ Ask

○ Argue

○ Apple


● What does “R” stand for in HEARD - r

○ Relationships

○ Relax

○ Review

○ Relate


● What does the “D” stand for in HEARD - d

○ Dread

○ Diet

○ Dance

○ Decide


● What is something an athlete should do when they need help during practice - a

○ Nothing they fix the problem themselves

○ Ask their coaches/teammates for solutions

○ Cry

○ Talk the problem over in their head


● When should the HEARD Protocol be used with Athletes or Students - h

○ Motivation

○ Sport Performance

○ Positive reinforcements

○ When someone is upset


● What sports could HEARD be used in - h

○ Swimming

○ Football

○ Gymnastics

○ All Sports


● Can HEARD only be used for students and athletes or can it be used for coaches and

teachers as well? - h

○ Only used for Students and Athletes

○ Coaches Only

○ Teachers Only

○ All of the above: Coaches, Teachers, Students, and Athletes


● When should an Athlete use HEARD - h

○ When they are upset

○ To ask for solutions

○ To hear what is the problem wrong with their teammates

○ All of the above


● Why is HEARD important - a

○ To help an athlete optimize a solution they are facing

○ To become captain

○ To motivate others

○ To be better than your teammates


● Is it appropriate to offer solutions to someone who is upset? - a

○ No, they should figure it out themselves

○ Yes, but only after they have exhausted coming up with solutions themselves

○ Yes, that should be the first thing you do

○ No, my input doesn’t matter


● How can you express empathy? - e

○ Ask the upset person meaningful questions

○ Repeat the situation back to the upset person in your own words

○ Express that it is understandable why the upset person may be feeling the way

they do

○ All of the above


● What is the last thing you do in HEARD - d

○ Decide which solutions to implement

○ Ask for Solutions

○ Think about how to be empathic


○ Think of an upsetting situation in sports

● Which of the following is NOT when HEARD is used - e

○ When athletes are upset

○ When athletes are happy

○ To hear what the athlete wants to say

○ To show empathy


● Which of the following shows how to implement a solution - s

○ Keep your solution to yourself

○ Let the athlete talk about the sport they are in

○ The athlete informs supportive others of ways to involve change with a

troubling task

○ Tell all of your teammates what they are doing wrong


● Sarah is using HEARD with Amber because Amber is upset about a bad cheer practice.

When Sarah is reviewing the solutions with Amber how many solutions should she use?- s

○ Two

○ Eight

○ All Solutions

○ Four


● Liz decided to blame Kim for their losing the soccer game. What should Liz and Kim do

to help optimize their solution of losing a game? - s

○ Talk about positive solutions with each other and their coach together

○ Liz tells Kim why she made the team lose

○ Kim leaves the team

○ They both discuss the situation with their coach but not together


● How can Alex review his sports performance using HEARD - r

○ Write down his reviews and keep them private

○ Talk with his coach about ways to improve and think of positives outcomes

○ Watch a football game

○ Ask in practice


● Who decides when to use HEARD - d

○ Students and Athletes

○ Coaches

○ Teachers

○ All of the Above


● Ryan is upset about how he played in last week's football games and decides he needs

to talk to someone. Who should Ryan talk to about solutions to how his performance

was it during the game? - s

○ Coach

○ Parents

○ Coaches and Teammates

○ No one


● Lisa needs to get a higher score in her math class in order to swim in next week’s

competition. What should Lisa do in order to improve her math grade? - a

○ Copy another student's homework

○ Don’t ask for help try to figure the work out on her own

○ Ask her math teacher for a review of the material she needs help with

○ Don’t swim in next week's competition


● Coach Brown wants to review Michael’s free throw shot with him and work on how to

improve his technique. What should Coach Brown say to Michael? - r

○ Tell Michael to talk with his teammates for help

○ Review what needs to be done to strengthen his performance

○ Involve Michael’s parents, and make them tell him to work harder

○ Let another player shoot free throws instead


● Susie told her friend Jane that she is upset that her dog ran away last night. What is a way that Jane can express empathy towards Susie? - e

○ “I’m sorry your dog ran away! I can understand how upsetting that must be

for you.”

○ “Just get over it”

○ “Your dog probably ran away because it doesn’t like you”

○ “How are you going to get your dog back?”


● What are some ways to review solutions with someone who is upset? - r

○ Repeat their solutions back to them

○ End the conversation after they said all of the possible solutions

○ Yell at the person for having dumb solutions

○ Ignore them

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